FAQ
What types of seafood do you offer?
We offer a wide variety of fresh, seafood including prawns, squid, fish, and other seafood. Our products are carefully handpicked to ensure the highest quality and freshness.
How do you ensure the freshness of your seafood?
At Fisherboy, we prioritize freshness by sourcing our seafood directly from the ocean. We employ strict quality control measures and fast delivery systems to ensure that you receive seafood at its peak freshness.
Where do you source your seafood from?
Our seafood is sustainably sourced from local and trusted fishing partners who follow ethical and environmentally responsible practices. We prioritize ocean-friendly harvesting techniques to protect marine life.
How do I place an order?
Simply browse our Website, select the products you’d like to purchase, and add them to your cart. Then, proceed to checkout where you’ll enter your shipping information and payment details to complete your order.
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, etc.) and paynow to ensure a smooth transaction process.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number that you can use to track your shipment via the designated courier’s website.
Can I return seafood if it’s not fresh?
We take great care to ensure our products are fresh upon delivery. If you receive any damaged or spoiled items, please contact our customer support team within 7 days for a refund or exchange.
How do I contact customer support?
You can contact our customer support team via email at info@fisherboy.sg. We are happy to assist you with any questions, concerns, or issues you may have regarding your order.
Do you offer bulk or wholesale orders?
Yes, we offer bulk and wholesale pricing for businesses and special events. Please contact us at info@fisherboy.sg for more information and to discuss your needs.
Is there a minimum Purchase?
There is no minimum purchase, but only orders above S$80 qualify for free delivery. Otherwise, a S$10 delivery fee will apply.
If I order now, when will my seafood arrive?
We provide value-added door-to-door delivery services. The daily cut-off timing for website orders would be 1159pm (2359 hours). Deliveries are scheduled everyday except Mondays
Do you only provide fresh seafood?
We sell seafood as freshly chilled, frozen or even live.
Each product description would state the condition of the product being sold.
Do you provide cleaning, de-scaling and de-gutting of your seafood?
For seafood that have the option to clean/de-scale/de-gut, you can choose the option when you are selecting your fish.
How is my order being packed?
To ensure consistent freshness and quality, all of our orders will be individually packed in food grade bags.
After ordering, how should I store my seafood?
Cooking our seafood on the actual day of delivery to savour the freshness will be recommended.
Otherwise, the recommended storage conditions are as follows;
Freezer: up to 3 months and varies according to method of storage as well. Recommend to consume within 1 month.
Chiller: We do not recommend that you keep your seafood item in the chiller for more than two days. Freeze it if you don’t intend to cook it.
I can’t find my seafood on your website, how?
Due to the extensive seafood listing and seasonal products from time to time, not everything is posted online. Therefore, if you’re looking for a specific item, let us know by dropping us a call.
Preparation style
We have catered different customized preparation portions (Fillet, Steak Cut, Bones, Head etc) for our seafood. These options are made available as part of a drop-down menu during the selection process. If the particular preparation portion is not available in the drop-down menu, drop us a call for us to better assist you.
Can I return my order?
Strictly no cancellation is allowed once order has been submitted and paid.
Please always double check your order upon delivery so that our delivery personnel can respond accordingly if needed.
We maintain strict standards in our seafood preparation and packaging to ensure that freshness and quality is delivered to you. As the seafood is perishable, we will not accept any returns.
Will there be bones in the fish?
We will ensure our fillet portions have minimal bones, however, there could still be fine bones within the fillets from time to time. As such, please note that we are not liable for the presence of bones found in your fillet and will not be providing any refund for such instances.
What time will my order be delivered?
Delivery timeslots are from 10am-2pm & 4pm-8pm
What if there is no one around to receive my order?
As seafood are perishable, rest assured we have done our best to keep it properly packed and stored with ice to chill it. The foam boxes packed with ice is able to last for 4-6 hours without compromising the freshness and quality of your seafood. Therefore, if there is no one to receive the order, we will leave it outside your door and take a photo as proof of delivery. Please note that in the event that we have to re-deliver, a S$15 delivery fee will be imposed.